Contact Us
Whether you have spotted something on the site that needs a second look, want to flag a change at one of the operators we cover, or simply have a question about how we compare the best online casinos, this is the right place to reach out. Best Online Casinos is run by people who take the accuracy of this site seriously, and reader feedback is one of the main ways we keep it that way.
What we can help with
We are an independent research and comparison site, not a casino, so there are limits to what we can do — but within those limits, we are genuinely useful to contact. Common reasons readers get in touch include:
- Reporting outdated information, such as a bonus offer, rating or licensing detail that appears to have changed
- Asking how we approach a particular comparison, such as how a welcome bonus stacks up against wagering requirements
- Flagging a broken link, a technical issue with the site, or a display problem on mobile
- General feedback on the site's content, tone or coverage
- Press or partnership enquiries relevant to online casino content in the US market
For questions specific to an individual casino — a delayed withdrawal, a bonus dispute, or an account issue — you will get a faster answer by contacting that operator's own customer support team directly, since we do not hold or process player accounts or funds.
What we cannot help with
To set expectations clearly:
- We cannot access, close or verify your account at any casino listed on this site
- We cannot process deposits, withdrawals, refunds or bonus credits
- We cannot intervene in disputes between a player and an operator, though we are happy to hear about patterns that suggest a wider problem worth investigating
- We cannot offer legal, financial or gambling-addiction counselling — for that, see the support resources on our Responsible Gambling page
Before you write in
A few quick checks can save you time:
- If your question is about how we operate as a site, our editorial approach or our commercial relationships, take a look at the About Us page first — it covers most of the background readers ask about
- If your question touches on the legal or policy side of using this site, our Terms and Conditions page may already answer it
- If you are outside the US and researching options elsewhere, note that our Non Gamstop Casinos UK 2026 page covers a separate market and set of operators from the ones ranked on this site
What happens after you contact us
We read every message that comes in. Corrections and factual reports — a wrong figure, a lapsed offer, a licensing change — are prioritised and typically actioned once verified. General feedback and enquiries are answered as promptly as our small editorial team can manage, though we cannot guarantee a response time for every message.
We do not use contact submissions for marketing purposes, and we will never ask you for casino account passwords, deposit details or payment information through any contact channel. If a message claiming to be from Best Online Casinos asks for that kind of information, treat it as fraudulent and do not respond.
A note on independence
Best Online Casinos may earn a commission when readers click through to a casino from our site and sign up. This applies to the operators featured across our comparisons, including names like Raging Bull, Uptown Aces and Ignition. Commercial relationships never decide how a site is ranked or reviewed — feedback we receive through this contact page, including complaints about an operator's practices, is treated the same way regardless of whether that operator advertises with us.
A reminder on safe play
If you are contacting us because gambling has started to feel less like entertainment and more like a problem — larger losses than planned, chasing losses, or gambling affecting your finances or relationships — please see our Responsible Gambling page for tools like deposit limits, self-exclusion programmes, and links to state and national support services. Reaching out for help is a reasonable step, not an admission of failure.